We provide business support for UK companies importing and exporting their goods to China and provide training in Chinese business culture and etiquette.
We also provide Chinese Translation and Interpreter services, Market Research in China, Mystery Guests (British/Chinese) and assist UK companies with providing the right customer service for Chinese tourists and Chinese High Net Worth Individuals visiting the UK.
Be Different, Stand Out from the Rest and Be the best?
Sunday, 8 June 2014
The Chinese lady who loves shopping and being a Mystery Guest
My business partner being a Chinese lady who loves shopping and
assessing business facilities established our mystery
guest program ten years ago and uses British and Chinese people.
For her it has been really interesting because she has gained
so many interesting things about the British shopping culture as well as learning
the difference between cultures in China
and the UK.
The main thing that stands out for her is the lack of
customer service in UK
shops and the poor quality of food served in pubs and restaurants. Most of the
time we find pubs and restaurants don't provide the quality of food expected
for the price paid.
If you want good quality food you have to pay a premium
price at a high end restaurant.