Sunday, 8 June 2014

The Chinese lady who loves shopping and being a Mystery Guest

My business partner being a Chinese lady who loves shopping and assessing business facilities established our mystery guest program ten years ago and uses British and Chinese people.

For her it has been really interesting because she has gained so many interesting things about the British shopping culture as well as learning the difference between cultures in China and the UK.

The main thing that stands out for her is the lack of customer service in UK shops and the poor quality of food served in pubs and restaurants. Most of the time we find pubs and restaurants don't provide the quality of food expected for the price paid.

 If you want good quality food you have to pay a premium price at a high end restaurant.

Published by Go Frontiers (UK & China)

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